Job Description

Job Title: Help Desk Coordinator

Primary Location: Mount Prospect, IL Hybrid (3 days onsite, 2 days WFH)

Position Type: Direct Hire

Compensation Information
The expected salary range for this position is $65,000 $75,000 per year, depending on experience and qualifications. This role also qualifies for comprehensive benefits such as health insurance, 401(k), and paid time off. Committed to pay transparency and equal opportunity. The salary range provided is in compliance with applicable state and federal regulations.
This role requires authorization to work in the U.S. without current or future visa sponsorship.



Overview

Help Desk Coordinator is a direct hire opportunity located in Mount Prospect, IL , with a hybrid schedule of three days per week onsite.


This position exists to provide high-quality Level 1 IT support to users across the organization, ensuring swift resolution of help desk issues and supporting day-to-day operations. The Help Desk Coordinator plays a critical role in triaging technical concerns, assisting with onboarding, and supporting the broader IT team through documentation and hands-on troubleshooting.



What You Bring to the Role (Ideal Experience)
3-5 years of professional experience in a help desk or technical support role
Bachelor's degree in Computer Science, Management Information Systems, or a related field
Strong knowledge of Microsoft Windows 10/11 operating systems
Solid expertise in Microsoft 365 applications including Word, Excel, Outlook, and Teams
Proficient in M365 Administration (mailbox delegation, distribution lists, etc.)
Hands-on experience with Active Directory
Familiarity with Cisco VPN and Microsoft Authenticator is a plus
Exposure to IBM iSeries systems is a plus
Experience with VOIP and phone system support is also a plus



What You'll Do (Skills Used in this Position)
Serve as the first point of contact for incoming IT help desk calls and emails
Perform Level 1 troubleshooting and escalate advanced issues to appropriate IT team members
Assist with new user setup and onboarding, including M365 account configuration and device reimaging
Support hardware and software setups, including barcode scanners and queue stations
Collaborate on IT projects and provide day-to-day end-user support
Create and maintain clear documentation for processes and technical tasks

All offers are contingent upon the completion of a background check, which may include but is not limited to: reference checks, education verification, employment verification, drug testing, criminal records checks, and any required certifications or compliance requirements based on the end client's background check policies and applicable laws.

If applying for this role - Please take each key point and provide number of years experience and what you would rate yourself, 1 thru 10 (10 being expert) for each key point. Send your resume and notes on the role to expediate our recruiting services.

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