Job Description

Customer Service Representative - Industrial Suspension Solutions - Base Salary to 60k/year - Duncan, SC

• Our client is a leading manufacturer of precision-engineered suspension solutions used in lighting, HVAC, and industrial applications. They have been a trusted provider in the commercial sectors for over 30 years, partnering with OEMs, distributors, and commercial clients to deliver high-quality, safety-focused solutions.
  
• They are seeking a customer Service Representative to join their team. This is a hands-on role providing timely, professional service to clients. The ideal candidate will bring strong communication skills, a problem-solving mindset, and prior experience in an order-based manufacturing or distribution environment.

Responsibilities:

• Respond to customer inquiries via phone and email with clarity and professionalism
  
• Provide quotes, enter orders, and process returns or credits
  
• Communicate product details, lead times, and shipping timelines accurately
  
• Collaborate with sales, warehouse, and procurement teams to ensure timely order fulfillment
  
• Research and resolve order-related issues, escalating when needed
  
• Build positive, long-term relationships with customers through consistent follow-up and service
  
• Maintain customer files and contribute to internal reporting or process improvement as needed
  
• Support occasional product info requests, catalog mailings, and RMA processing

Qualifications:

• High school diploma required; additional education a plus
  
• 3+  years of customer service experience in a manufacturing or order-processing environment
  
• Solid computer skills, including Excel and Microsoft Office
  
• ERP system experience preferred (Microsoft Dynamics NAV a plus)
  
• Comfortable interpreting customer needs and offering product-based solutions
  

Compensation:

• Base salary in the 50k - 60k/year range
  
• Medical, dental, and vision ins.
  
• 401k with company match
  
• Hybrid opportunity after the first 120 days

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