Entry Level Help Desk - Remote Job at Get It - Executive, Cedar Rapids, IA

Z0JOQmtTTWt3TGdiUjhkZnd5YmlvcG1ESWc9PQ==
  • Get It - Executive
  • Cedar Rapids, IA

Job Description

Join a dynamic team providing exceptional customer support in a fast-paced, 24/7 environment. In this role, you'll assist customers via phone, chat, and email, helping them troubleshoot and resolve technical issues while delivering an excellent experience. If you're eager to learn and have a passion for helping others, this entry-level opportunity is the perfect place to start your career in technical support.

Key Responsibilities

Provide prompt and professional technical support through inbound calls, chats, and emails.
Troubleshoot and resolve customer issues related to voice, data, video, and connectivity.
Engage with customers to help resolve their technical concerns, ensuring a positive and efficient service experience.
Offer additional solutions, such as up-selling products and services, based on customer needs.
Accurately document and track all support interactions in the system.
Assist colleagues as needed, offering backup support for other Technical Support Representatives.
Maintain a flexible schedule to meet customer needs.
Skills & Qualifications

Familiarity with Windows Operating Systems.
Experience in a call center or customer service role.
Strong problem-solving skills, particularly with connectivity issues (voice, data, video).
Excellent communication skills and a friendly, professional attitude.
Additional Information

100% remote work with all necessary equipment provided.
Flexible scheduling options available.
Opportunities for bonuses and potential raises after 4 months of successful performance.
Employment Type: Full-Time
Salary: $ 14.00 Per Hour

Job Tags

Hourly pay, Full time, Remote job, Flexible hours,

Similar Jobs

ProPivotal Staffing

Remote B2B Sales Professional - Bilingual English/Spanish Job at ProPivotal Staffing

 ...Remote B2B Sales Professional - Bilingual English/Spanish Whats In It For You: Competitive Base...  ...plus commission based on performance Work for one of the most well-known travel booking...  ...division Ability to work-from-home A company that values a healthy work... 

ContacLink Solutions

Spanish Freelance Interpreter Job at ContacLink Solutions

 ...LANGUAGE : Spanish US-Based Interpreter As a remote interpreter, you play a significant...  ...information: Proficiency/Bilingual/Native level of English and target language...  .... Remote position, interpreter works from his/her home office Ongoing training and competency... 

InterContinental

Cocktail Server Michael Jordan Steakhouse Job at InterContinental

 ...RELATIONSHIPS: ~ Reports directly to the Michael Jordan Steak House General Manager. ~ Co-operates & communicates with other employees ~ Interacts with guests as appropriate. DUTIES AND RESPONSIBILITIES: ~ Promote image of the restaurant by displaying... 

Del's Garden Center

Landscape Designer Job at Del's Garden Center

 ...Job Title: Landscape Designer Location: Spencer, IA Company: Dels Garden Center Job Type: Full-Time, year-round About Us: Dels Garden Center officially opened April 1st, 1967. The community of Spencer and surrounding area became a blessing to Del and Charin... 

Premier Tech

Horticulture Sales Representative Job at Premier Tech

 ...market segments Required skills Experience in sales and collaborating with distributors Good knowledge of the horticulture/garden center markets Solid business acumen Strong interpersonal skills Results oriented Autonomy Experience with CRM systems...