Job Description

Description Robert Half is proactively recruiting an experienced Help Desk Analyst (Tier II) to support clients' end users across enterprise and SMB environments. This role is ideal for a hands-on IT professional with strong troubleshooting skills, excellent customer service, and the ability to manage multiple priorities in a fast-paced setting. Key Responsibilities + Provide Tier II technical support for hardware, software, network connectivity, and user account issues. + Respond to tickets via phone, email, or remote tools; document all incidents and resolutions in the ticketing system. + Install, configure, and maintain Windows 10/11, Office 365, Active Directory, VPN, and mobile devices. + Escalate complex issues to Tier III or Systems teams as needed. + Assist with onboarding/offboarding, hardware imaging, and software deployments. + Collaborate with internal IT teams to maintain strong SLAs and consistent end-user satisfaction. Environment & Tools + Systems: Windows, macOS, Office 365, Azure AD + Networking: DNS, DHCP, TCP/IP troubleshooting + Tools: ServiceNow, Jira, SCCM, Intune, or similar + Methodology: ITIL best practices, ticket-based support environments Requirements Qualifications + 3-5 years of help desk or IT support experience in a corporate or managed services setting. + Strong troubleshooting ability across Windows environments and core business applications. + Familiarity with Active Directory, Exchange, and Azure administration. + Excellent communication and documentation skills. + Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator preferred. Technology Doesn't Change the World, People Do.® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

Job Tags

Permanent employment, Contract work, Temporary work, Work at office, Remote work,

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