Job Description

Hotel Room Attendant

Introduction

Welcome to Thind Management, a family-owned management company where we strive to provide exceptional service and unforgettable experiences to our guests at our properties. With a passion for hospitality and a commitment to teach, we at Thind Management strive to share our knowledge with team members to reach new heights. We live and breathe Thind’s motto “We’ll Take It from Here”. Our team of experienced leaders are dedicated to delivering the highest standards of training, providing tools, and ensuring professional growth of our team members.

Job Summary

We are seeking a motivated room attendant with a positive attitude. One who is responsible for maintaining the cleanliness and appearance of hotel guest rooms and public areas, ensuring that guests have a comfortable and enjoyable stay. The room attendant should have excellent attention to detail and the ability to work efficiently in a fast-paced environment while following company and brand standards.

Core Job Responsibilities & Duties

• ­­­­­­­ Greets guests immediately with friendly/sincere acknowledgement
• Provide customer service to guests, including information about hotel services, activities, and amenities
• Clean rooms, including but not limited to stripping dirty linens, vacuuming, dusting, mopping, washing dishes, making beds, moving furniture, cleaning bathrooms and counters. All work must be completed within an allotted time frame to meet production standards
• Report deficiencies to management in order to maintain room in compliance with hotel standards
• Replenish linen and guest amenities
• Assist team members as requested
• Other duties as assigned by supervisor and/or management
• Work in fast-paced and sometimes stressful environment, flexible with spontaneous demands from guests and for business needs
• Physically able to work from a ladder
• Ability to learn, follow and enforce standards for cleanliness as they apply to all aspects of room
• Ability to follow all safety procedures/standards and able to recognize and act in emergency
• Ability to push, pull and lift up to 50 lbs.
• Always display professional image through appearance and conduct
• Follow key control protocol
• Regular attendance in keeping with guidelines established by the company and site are essential to the successful performance of this position
• Ensure that all cleaning equipment & supplies are used and stored properly

Qualification Standards & Company Requirements

• Ability to work efficiently and independently in a fast-paced environment
• Ability to tolerate environmental factors such as humidity, cold/heat, dust and noise.
• Physically able to work from ladders, move furniture, operate cleaning equipment, and tolerate exposure to general cleaning chemicals
• Ability to work a flexible schedule, including weekends and holidays

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