Job Description

Job Description and Duties

This position is a 12-month Limited-Term position that may be extended and/or become permanent.

Under the initial close supervision of the IT Operations Supervisor, the incumbent will perform routine support tasks, following well-defined procedures for the IT Operations Unit’s services. Incumbent will provide on-site IT and audio/visual support for meetings physically located throughout the State of California, resolve client incidents and requests for Tier 1 help desk, troubleshoot routine issues, maintain IT equipment, and other related activities.

This position is headquartered in  Sacramento, California and may be eligible for a hybrid telework schedule for applicants residing in California, in accordance with Government Code Section 14200 and the Department’s current telework policy. A hybrid schedule typically includes working remotely and physically reporting to the office a minimum of two days per week; however, the specific number of in-office days and the overall telework schedule are subject to change at the sole discretion of the Department based on operational needs, policy changes, or direction from State leadership. Employees may be required to report to their designated work location with minimal notice. Telework does not alter the terms and conditions of employment, essential job functions, or compliance with departmental policies.

This position will travel up to 15% of the time throughout the State of California.

The reporting location for this position is the California Natural Resources Agency Building located at 715 P Street, Sacramento, CA 95814.

You will find additional information about the job in the .

Working Conditions

This position is designated under the Conflict of Interest Code. The position is responsible for making or participating in the making of governmental decisions that may potentially have a material effect on personal financial interests. The appointee is required to complete Form 700 within 30 days of appointment.

Special Requirements

• The position(s) require(s) a valid California Drivers License (CDL). You must answer the questions addressing your CDL on your application. Ensure you provide your CDL number, class, expiration date, and any endorsements and/or restrictions.

Candidates that believe they meet the Minimum qualifications based on a pattern of education from the classification description (specifications) must provide a copy of your degree/transcripts and/or license along with your application (STD. 678) to be considered for this position. If selected for the position official sealed transcripts will be required prior to appointment.

Individuals who are new to state service must have list eligibility in order to gain employment with any state agency.  Click here to learn more about examinations available online.

DO NOT include any confidential information to your application or supporting documents (i.e., Social Security Number, birthdate, marital status, medical information, examination results, method of eligibility, etc.)

SROA/SURPLUS Applicants: You must check the SROA/Surplus as your claimed method of eligibility and attach your SROA/Surplus letter as an additional document.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Associate’s degree or higher in Computer Science, Information Systems, or a related field.
• Experience working in a ticketing system (e.g., ServiceNow, Remedy, Zendesk).
• Familiarity with Active Directory, Office 365 administration, and endpoint management tools.
• Knowledge of imaging, software deployment, and patch management tools.
• Ability to communicate effectively with users of varying technical skill levels.
• Strong customer service and problem-solving skills.
• IT Industry certifications such as:

o CompTIA A+

o CompTIA Network+

o Microsoft Certified: Modern Desktop Administrator Associate

o ITIL 4 Foundation

Benefits

There are many benefits to joining our team!The State of California has a generous benefits package, some benefits include:

• Medical Benefits, including health, dental, and vision insurance
• Paid Holidays and leave
• Defined benefit retirement program
• Savings Plus Program (401(k), 457)
• Commute Program
• Employee Wellness Program
• Employee Assistance Program
• Medical/Dependent Care Reimbursement Account

Some added benefits include: Flexible Work Hours, Telework Opportunities, Health, Dental & Vision Benefits, Paid Sick & Vacation, Retirement, Basic Group Term Life Insurance, Employee Assistance Program, 11 Paid Holidays, 401(k) & 457 plans, Military Leave, Student Loan Forgiveness, Long Term Care, Group Legal Services, and Reimbursement Accounts.

Additional Instructions

If submitting your completed Application Package by mail or hand delivery, you must include the Position #681-600-1400-901 and the Job Control # JC-486989 in the “Examination or Job Title for which you are applying” section on the STD. 678. 

Note: If you are applying for multiple positions, you must complete a STD. 678 for each position separately. Incomplete applications or applications received with multiple positions listed on one application will not be considered.

Employment History on the STD 678 must be complete and include dates, accurate hours per week, total time worked, duties and responsibilities, and contact names and phone numbers of supervisors. Failure to submit a completed STD 678 may result in you being screened out. Only the most qualified candidates will be invited to an interview.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• School Transcripts
• Statement of Qualifications - Please include a 1-2 page(s), 11-point font, Statement of Qualifications (SOQ) that describes your experience as it relates to this position/Duty Statement. Resumes and cover letters will not take the place of the SOQ. Failure to include and complete the SOQ may result in disqualification for interview.
  1. What does good customer service mean to you? Please explain your perspective and share an example of a time you provided excellent customer service.
  2. What experience do you have with audio/video systems and providing technical support? Describe the type of systems you've worked with and the support you've provided in that area.
  3. Describe a time when you worked as part of a team to accomplish a shared goal. What role did you play, how did you contribute to the team’s success, and what was the outcome?

Job Tags

Permanent employment, Full time, Work at office, Remote work, Flexible hours, 2 days per week,

Similar Jobs