Job Description

Scope of Position:
Responsible for cleaning, processing, and storing hotel linens and uniforms in an efficient, organized manner to support the operational needs of the hotel and ensure guest satisfaction.

Primary Responsibilities:

• Receives soiled linens via bags, carts, or laundry chutes; sorts items by type, color, and level of soil. Inspects linens for damage or stains and logs any irregularities.

• Operates washers and dryers safely and efficiently, following manufacturer guidelines and ensuring proper use of chemicals and cleaning agents.

• Folds, organizes, and stores clean linens. Operates commercial laundry equipment such as sheet folders, towel folders, linen feeders, and ironing machines as needed.

• Assists with daily linen inventory and supports monthly linen counts.

• Reports any mechanical issues or equipment malfunctions to the supervisor promptly.

• Responds to guest requests regarding laundry services in a courteous and timely manner, ensuring complete guest satisfaction.

• Maintains a professional appearance and demeanor in accordance with hotel standards.

Organizational Structure:

• Reports to: Director of Housekeeping, Housekeeping Manager

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