Job Description

Job Title: MSP Help Desk Technician 1

Department: Operations / Help Desk Services

Reports To: Service Desk Coordinator

Job Type: Permanent, full-time position

Job Location: Plant City, FL

Pay Details: Starting at $38,500.00 annually plus bonuses for certificate completion

ACTS360 is looking for a dedicated MSP Help Desk Technician I to join our team. In this entry-level position, you will be the first point of contact for our clients experiencing IT issues. You will provide technical support for hardware and software, troubleshoot and resolve various technical problems, and deliver top-notch customer service. If you're passionate about technology and eager to help others, this role is a great opportunity to kickstart your career in IT.

Responsibilities:

• Respond to customer inquiries and provide technical support via phone or email.
• Diagnose and troubleshoot hardware, software, and networking issues.
• Document and track issues and resolutions in our ticketing system.
• Assist in the setup and installation of hardware and software.
• Conduct follow-ups to ensure customer satisfaction after resolving issues.
• Collaborate with team members to escalate complex technical issues as needed.
• Active participation in the On Call rotation.

Requirements

• Strong written and verbal communication skills.

• Basic understanding of computer systems, networks, and troubleshooting techniques.
• Ability to work independently and as part of a team.
• Customer-oriented mindset with a passion for helping others.
• Previous experience in a customer service or technical support role is a plus, but not required.
• Ability to lift and install IT equipment.
• Must be authorized to work in the United States.
• In-office and on-site presence during regular business hours (Monday - Friday, 8 AM - 5 PM)

Benefits

• Health Care Plan (Medical, Dental & Vision)

• Retirement Plan (401k, IRA) and Matching
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Training & Development

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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