Job Description
Job Details
Description Community Health Center of Snohomish County offers competitive wages and a comprehensive benefits package designed to address health, time off, retirement and career-advancement needs. Benefits available include health insurance (medical/dental/vision), up to 120 hours of vacation time pro-rated by FTE every 12 months, paid sick leave, 10-paid holidays, 403(b) Safe Harbor retirement plan with employer match, disability and life insurance, and more! We also offer $0.75/hour for those who test proficiently in a second language. - This is a hybrid remote position. The selected candidate must reside in Washington State and be available to report to the office as required for meetings, trainings, or operational needs.
Job Summary The Population Health Coordinator role is designed for individuals who possess a passion for and a commitment to helping underserved populations access to important preventative healthcare services while maintaining HIPAA compliance standards. The coordinator conducts outreach, participates in workgroups, and tracks productivity and program results.
Knowledge, Skills And Abilities - Reads, speaks, understands and writes proficiently in English.
- Works independently and is self-directed.
- Works effectively in a team environment.
- Organizes, prioritizes, and coordinates multiple activities and tasks.
- Works with initiative, energy and effectiveness in a fast-paced environment.
- Remains calm and effective in high pressure and emergency situations.
- Produces work in high quantity and quality.
- Problem-solves with creativity and ingenuity.
- Use of multi-line telephones and other office machines.
- Proficiency in the use of Microsoft Office applications; Word, Excel and Outlook.
- Knowledge of medical terminology.
Preferred: Education - High school graduate or equivalent.
Preferred: - Associate degree or bachelor’s degree in public health.
Experience - Working in ambulatory care (2 years)
- Performing outreach experience (2 years).
- Working with HEDIS measures and value-based care quality improvement initiatives (1 year)
- Working with Medicaid, Medicare, multi-ethnic and non-English speaking populations (1 year)
- Working with healthcare information systems, such as electronic health record and practice management systems (1 year)
Preferred: - Experience in a multiple provider medical practice/ambulatory medical setting.
Credentials - Certified Medical Assistant in Washington State (obtained within three months of hire/appointment).
Job Specific Functions/Performance: - Conducts patient outreach by phone, e-mail and text to schedule appointments for services, tests and preventative screenings related to priority child health, women’s health and chronic condition management HEDIS metrics for patients enrolled in Medicaid, Medicare and Marketplace lines of business.
- Reschedules missed appointments, identifies barriers to care by conducting Social Determinants of Health (SDOH), advocate for patients in need of services and refer as appropriate.
- Participates in the development and implementation of outreach strategies and wellness campaigns. Works with managed care and community-based organizations. Track the outreach efforts.
- Supports population health initiatives across multiple clinics, patient education, and engagement strategies to enhance participation in population health initiatives.
- Conducts chart review of scheduled and missed appointments. Identifies open care gaps, clinical value review, and follow up from previous clinic visits.
- Tracks and follows up on services completed.
- Requests medical records to close care gaps, as needed.
- Participates in Value Based Care (VBC) quality workgroups, improvement initiatives, workflow enhancements and the development of standard work.
- Adheres to attendance standards in order to perform the job functions for daily operations and/or continuity of patient care.
CHC is an Equal Employment Opportunity/Affirmative Action Employer (EEO/AA)/At-will employer.
Job Tags
Work at office, Remote work,