Job Description

Hilton Orlando is looking to welcome a Full -Time Receptionist/Spa Attendant to join the team!

Our hotel, which features over 1,400 guest rooms is located near International Drive and directly connected to the Convention center. Our eforea Spa is open Sunday-Monday (9AM-5PM) and Tuesday-Saturday (9AM-8PM). It houses 13 treatment rooms and features both results-oriented and locally inspired therapies. Our team consists of our Spa Manager, supervisor, spa receptionists, therapists, estheticians, nail technicians and our spa attendants.

The ideal candidate holds 2+ years in customer service and the passion for guest service. Ability to work the required shifts. Prior Spa experience preferred.

Shift Pattern: Full Availability (AM/MID) (Weekdays, weekends, holidays as needed)

Pay Rate: $15.60 per hour

The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
• 401K plan and company match to help save for your retirement
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

What will I be doing?

As an eforea Receptionist/Spa Attendant, you would be responsible for delivering exceptional guest service. Specifically, you would be responsible for performing the following tasks to the highest standards:

As Receptionist:

75% Duties:

• Greet, register, and orient guests to the spa and fitness center
• Ensure a high level of product knowledge of eforea spa products and services
• Schedule spa appointments
• Process client payments at conclusion of service/
• Respond to guest inquiries regarding eforea spa treatments and services, appointment availability, and retail offerings in-person, email, and telephone in a timely and friendly manner

As Spa Attendant:

30% Duties:

• Welcome and orient guests to the spa and fitness center
• Extend exceptional guest service
• Maintain order and cleanliness of spa and fitness center including, but not limited to, cleaning the facility, locker rooms, and fitness center equipment in accordance with federal, state, local and company standards
• Stock and replenish the outlet with supplies and products, including, but not limited to clean towels, fresh water, drinking cups, etc.
• Assist in monitoring facility use to ensure guest safety
• Perform general spa duties, as needed

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

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