Remote (native Japanese) Customer Support Consultant, emails/chats Job at SupportYourApp, Remote

aXhaTGxpUXZ3N3NaUnNCZHlpTGdySktISlE9PQ==
  • SupportYourApp
  • Remote

Job Description

Passionate about the world of tech?

What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?

Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let’s see what it takes

What you will do:

  • Provide exceptional customer support via chats, and emails
  • Build positive and long-lasting relationships with customers
  • Meet team KPIs
  • Always be up-to-date with cutting-edge technology
  • Securely work with customers’ sensitive information
  • Apply the latest and greatest customer happiness practices
  • Maintain working knowledge of our client’s products and services
  • Communicate with developers and other departments of various IT companies

What you need to succeed in this role:

  • Native Japanese and English communication skills
  • At least 6 months of experience in a customer support role
  • Experience with cryptocurrency platforms
  • Analytical and research skills
  • Positive and responsible attitude
  • Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Will be a great plus:

  • Experience with CRM systems

Benefits and Perks:

  • Flexible schedule
  • Opportunity to work fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Good bonuses for referring friends
  • Paid intensive training and probation
  • Work-life balance
  • Responsive management interested in your growth and long-lasting cooperation
  • Greenhouse conditions for self-development

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

Who are we?

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English , pointing out your outstanding skills!

Visit our website:

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.

Your personal data will be processed as described in the SupportYouApp  Candidate Privacy Notice .

Jobicy JobID: 131982

Job Tags

Remote job, Full time, For contractors, Home office, Trial period, Flexible hours,

Similar Jobs

Akaasa Technologies

Java Applications Developer Job at Akaasa Technologies

 ...Role: Java Applications Developer with Exp integrating Docusign Note: The candidate will not be considered with not having enough experience in the field. LinkedIn IS MUST: Candidate must have LinkedIn account Assignment Name: Java Application... 

SourcePro Search, LLC

3rd Party Governance, Risk and Compliance (GRC) Analyst (Law Firm Exp) Job at SourcePro Search, LLC

 ...We are conducting a search for an experienced Third Party Governance, Risk and Compliance (GRC) Analyst with a minimum of three years experience and a background in working with Big 4 consulting firms, financial institutions, or other highly regulated industries.... 

Qdoba - Roaring Fork

Prep Cook Job at Qdoba - Roaring Fork

 ...great customer service? If you answered yes, then QDOBA Mexican Eats is looking for you! We are hiring full-time and part-time Prep Cooks to join our team. We offer a flexible schedule to fit your needs. We are committed to helping our team develop as we celebrate... 

Purple Drive

Scrum Master Job at Purple Drive

 ...Scrum Master Role: Scrum Master Total Exp: 8-10 Years Agile Way of Working Core Java Running an agile team, who can handle the daily standups, sprint planning meetings, retrospective meetings, maintain the JIRA board, pull JIRA the reports Scrum master with... 

JCD Staffing

Machine Learning (ML) Engineer Job at JCD Staffing

 ...meet this requirement.** About the Role : Be at the forefront of machine learning operations, enabling seamless deployment and management of ML models for leading tech firms. As an MLOps Engineer, you'll streamline AI pipelines, ensuring scalability, reliability,...