Position Overview:
The Security Officer ensures the safety, security, and well-being of hotel guests, employees, and property. This role involves monitoring hotel operations, enforcing policies, responding to emergencies, and maintaining detailed incident reports. The ideal candidate will be vigilant, professional, and able to act decisively while providing exceptional guest service.
Primary Responsibilities:
Patrol hotel property regularly to ensure safety, security, and order.
Observe, report, and document all incidents, unsafe conditions, or unusual activity, both verbally and in writing.
Respond promptly to emergencies and participate as a first-responder when necessary.
Enforce hotel policies, procedures, and access control measures, including check-in/check-out of keys with proper identification.
Maintain knowledge of fire safety, emergency procedures, and life safety protocols.
Use communication devices (radio, phone) effectively and maintain accurate records.
Protect and preserve hotel, guest, and employee property.
Perform assigned tasks efficiently and follow instructions from management.
Present a professional image at all times through appropriate appearance, conduct, and dress.
Follow all company policies and procedures.
Other duties as assigned by supervisors or management.
Qualifications:
Certification in First Aid and CPR required; knowledge of fire and emergency procedures preferred.
Excellent observation, reporting, and record-keeping skills.
Strong communication skills and professional telephone etiquette.
Ability to respond calmly and effectively in emergency situations.
Previous experience in security or hospitality preferred.
Must be reliable, detail-oriented, and able to work independently or as part of a team.
Benefits:
401(k) with company matching
Health, dental, and vision insurance
Life insurance
Employee assistance program
Employee discounts
Referral program
Tuition reimbursement
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