Job Description

The role

We are seeking a Senior Fraud Specialist to join our Fraud Operations team. Our candidate will be responsible to conduct thorough fraud investigations on SoFi Products.

What youll do:

• Provide internal support for less complex fraud and disputes-related tasks to enhance production and manage work volumes escalating cases for further review as needed.
• Serve as a liaison between Prevention and Detection and Fraud Investigations.
• Will support Prevention and Detection when necessary to ensure SLA is met across multiple product lines
• Execute thorough investigations to confirm fraud and define appropriate next steps.
• Research and gather information engaging with members third parties and/or financial institutions as necessary to clarify applicant statements.
• Safeguard the institution against fraud-related financial losses.
• Ensure strict compliance with departmental standards and established processes.
• Contribute to a culture of accountability collaboration agility innovation and excellence.

What youll need:

• 2-3 years of direct fraud experience is mandatory.
• In-depth knowledge of SoFi products and operational processes.
• Demonstrated ability to establish strong peer relationships and communicate effectively with leadership and external partners.
• Strong detail-oriented written communication skills.
• Excellent time management and organizational skills.
• Demonstrated ability to adapt quickly to a fast-paced environment.
• Proficiency in Google Workspace applications (Sheets Docs Slides etc.).
• Comprehensive understanding of bank operations industry trends best practices and relevant federal and state banking regulations.
• Strong knowledge of Standard Operational Procedures and a process-oriented approach.
• Exceptional critical thinking and problem-solving skills to make independent well-supported judgmental decisions based on research.
• High degree of responsibility ownership and accountability for work outcomes.
• Thrive in a dynamic and team-focused work environment.

Required Experience:

Senior IC

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