Canonical is a leading provider of open-source software and operating systems for global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in more than 80 countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
The company is founder led, profitable and growing.
We are hiring a Jira Software Engineer to manage the Atlassian stack at Canonical, including the administration, configuration, automation, and integration responsibilities. We expect the highest engineering quality, rigorous documentation practices, and effective stakeholder management abilities. Our goal is to enable Canonical engineering and business teams to leverage the power of Atlassian Jira, work on challenging assignments, and enable teams to make data-driven decisions.
The role is in the Commercial Systems team that integrates business systems used at Canonical to ensure reliable data flows at the right time to the right place, and to automate business processes across the company. We own a wide range of systems including popular SaaS solutions, such as Jira, Salesforce, NetSuite, Greenhouse, GSuite, and a few dozen others. To achieve this goal, we leverage Python and Go in combination with open source tools, such as Airbyte and Temporal. Our work helps to make data-driven decisions, and increases the efficiency of business operations.
Location: This role can be held anywhere in EMEA time zones.
Manage the entire Atlassian Cloud ecosystem at Canonical
Design, document, and implement processes and automation in Jira
Design, document, and implement integrations between Jira and the data warehouse
Create analytical dashboards to enable stakeholders make data-driven decisions
Create learning resources that scale
Work with engineering, operations, and support teams at a global scale
Take ownership of critical escalations and resolve them in a timely manner
Exceptional academic track record from both high school and university
Experience with Atlassian Jira and its ecosystem as an administrator
Understanding of common Jira usage patterns for various technical and non-technical departments
Experience as a software developer in Python
Professional written and spoken English
Excellent interpersonal skills, curiosity, flexibility, and accountability
Ability to collaborate remotely with a diverse set of team members and stakeholders, remain highly motivated, productive, and organized in a fully remote environment
Ability to travel internationally twice a year, for company events up to two weeks long
A perspective on process architecture
Experience with complex cross-project automation
We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
Distributed work environment with twice-yearly team sprints in person
Personal learning and development budget of USD 2,000 per year
Annual compensation review
Recognition rewards
Annual holiday leave
Maternity and paternity leave
Employee Assistance Program
Opportunity to travel to new locations to meet colleagues
Priority Pass, and travel upgrades for long haul company events
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