Job Description

Classification: Contract

Contract Length: 7 Months

Position Summary

The Technical Analyst / Entry-Level reviews, analyzes, and evaluates information technology systems operations.

In this role you will be responsible for providing deskside technical support and technical support for end-users, systems and hardware across our 2.5 millions sq/ft campus consisting of 3 hospitals and 3 free standing Emergency Departments doing things such as but not limited to re-imaging computers, setting up network devices, setting up printers, install and remove software and help troubleshoot end users issues.

In this role will be on your feet a lot. Days could put in 12,000 steps walking across our campus. This position has other physical demands such as being able to push a cart, lift 50 pounds from floor to desk (monitors, printers, networking gears to mount and rack servers and switches), you’ll need to crawl to plug stuff in and check wiring and walking across campus.

Responsibilities?

• · Reviews, analyzes, and evaluates information technology systems operations.
• · Determines user needs and requirements and recommends ways to improve systems.
• · Serves as primary point of contact between users and engineering/development staff.
• Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a project leader or manager.
• Relies on instructions and pre-established guidelines to perform the functions of the job.

Requirements

• 1+ years of Technical Support experience
• May require an associate's degree in a related area and 0-3 years of experience in the field or in a related area.
• Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
• Willingness to learn new technologies and enterprise specific requirements
• Customer service / servant focused customer support
• Ability to handle tasks and self motivate and prioritize based on needs and communication from leadership.

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